Customer experience runs on emotion.Now you can design it.
René is the AI-native studio where CX teams turn voice-of-customer into mapped journeys, behavioural interventions and a journey health score that moves. From listening to a deployable roadmap — in one system.
Free forever plan. No credit card. 120 journeys mapped this month.
Show the all-in total before the card form, so the price never reads as a loss.
Journey Index +4Live journey · E-commerce demo data · four scenes, loops
CX doesn’t fail in the map. It fails in the handoff.
Research lives in one tool. The journey map lives in a whiteboard nobody has opened since the workshop. VoC lives in a survey platform. The actions live in a ticket backlog. The board sees a slide. By the time the map is signed off, the journey has already changed — and nobody can trace a single customer emotion to a single business decision.
René closes the loop.
One system. Four moves.
From the first customer signal to the intervention that fixes it — and the number that proves it worked.
Collect the truth before it goes stale.
Surveys, interviews, reviews, support tickets, mystery shopping and open text all land in one place. René reads them, clusters the themes and tags the emotion — so you start from evidence, not a workshop assumption.
- —Multi-source VoC ingestion, Arabic and English
- —Theme clustering with emotion and intensity tags
- —Every insight keeps a link back to the raw quote
The map that stays alive.
Build a journey in the structure that fits the question: columns for stages, swim-lanes for handoffs, a matrix for coverage, an emotion curve for the boardroom. One underlying model, four views. Change the data and every view updates.
144 cognitive biases, attached to your drop-offs.
This is the part no other tool does. René reads the journey, finds where behaviour breaks, names the bias driving it, and proposes an intervention drawn from documented behavioural science — with a confidence score and the expected effect on your journey health.
One number the board can follow.
The Journey Index combines NPS, CSAT, CES, effort and emotion into a single score per journey — then shows which intervention moved it. Gap analysis tells you where you stand against benchmarks. Every point of movement traces back to a decision someone made.
- —Journey Index per journey, per segment, per market
- —Before / after on every deployed intervention
- —Board-ready export in one click, no deck rebuild
90-day window
Every journey you map makes the next recommendation better.
René learns from the structure of journeys, not the content of your data. Your customer records never leave your tenancy. What the Experience Engine learns is the pattern: which interventions move which metrics, in which industry, at which stage.
Describe a journey. Watch René build it.
Pick a scenario or type your own. This is a scripted preview of the real generator — in the product it runs against your own VoC.
What changes in your job
Built for regulated, high-stakes journeys
Industry templates come pre-loaded with the stages, metrics and benchmarks that sector actually uses.
What actually moved
* Figures on this page are based on heuristics — modelled from the René method and observed sector patterns rather than reported client results. Named references are available under NDA.
Built for teams who can’t compromise on data
Enterprise controls from day one: regional data residency, tenant isolation, SSO, role-based access and audit logging. Your customer content is never used to train models.
Start free. Pay when it becomes infrastructure.
One journey, full feature access, no card. Upgrade when more of the team needs in.
Not another tool. A method, made into a product.
René comes out of Renascence, a CX consultancy that has run this method inside banks, ministries, developers and airlines across the UAE and GCC. The frameworks in the product are the ones the practice uses — not a software team’s guess at how CX works.
Read the methodWhat evaluators ask
Both, and that is the point. Mapping tools stop at the artefact. Feedback platforms stop at the score. René runs the full loop — listen, map, decide, prove — so the map and the measurement are the same object.
Make one journey measurable this week.
Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.
Or talk to the Renascence team about an enterprise evaluation.