The journey runs from enquiry to snagging, over years.
Off-plan buyers live inside one journey for three years with almost no contact. René maps the long silence between payment milestones, which is where most of the anxiety and most of the escalations live.
Multi-year journeys with dormant stages modelled explicitly.
Three years of silence, then a snagging list.
Sales is measured on conversion, construction on schedule, and nobody owns the two-year gap where the buyer hears nothing and assumes the worst. Escalations arrive at handover, all at once.
- Long dormant periods with no designed communication
- Broker experience unmeasured but decisive for trust
- Handover and snagging treated as operations, not experience
“I paid forty percent and heard nothing for eleven months. I started checking the site on weekends to see if anything was happening.”
Off-plan buyers occupy a single journey for three years or more, most of it with no designed contact. The silence between payment milestones is where anxiety and escalation accumulate.
What changes, measured*
* Based on heuristics. These figures are modelled from the René method and observed sector patterns, not reported client results. Your own numbers replace them once a journey is measured.
What it costs to leave alone
The case for acting nowHow René handles it
4 capabilities9 journey templates, ready to map
Multi-year buyer journeys including dormant construction periodsThe buyer journey
Questions we get asked
Yes — dormant stages are a first-class concept, because the absence of contact is itself a designed or undesigned experience.
Make one journey measurable this week.
Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.
Or talk to the Renascence team about an enterprise evaluation.