Platform

Keep the tools you have. Connect what they know.

René is not another place to collect feedback. It pulls responses from your survey platforms, reads the exports and transcripts you already have, and files every signal against the stage and touchpoint it describes.

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Product · Integrations

Connections6 live · 2 available

Qualtrics

Zendesk

Salesforce

Medallia

Power BI

Snowflake

SAP

REST API

SyncHourly pull · field mapping held per source · last run 14 min ago

The problem

Another platform is not the answer if it becomes another silo.

Teams already run a survey tool, a helpdesk, review sites and a research repository. A new tool that requires everything to move into it will be abandoned within two quarters.

Migration cost blocks adoption before value is proven
Feedback that is not tied to a stage cannot say where the journey breaks
Manual export and re-import guarantees the data goes stale

The answer, on screen

Integrations as it ships

Screenshot of Integrations in the René customer-journey workspace

One screen, unretouched. Annotations go in the caption rather than on the image.

Specification

Live syncHourly, daily or weekly

File importCSV, 13 presets

TranscriptsText, VTT, SRT

Sign-inSSO on Enterprise

The directory

Everything René reads from today

58 tools across 6 ways in

Live sync

Survey platforms, pulled on a schedule

Connect once with an API token. René pulls new responses hourly, daily or weekly, maps the columns by their question text, and files each answer against the stage and touchpoint it describes.

API token · hourly, daily or weekly

Qualtrics
SurveyMonkey
Typeform
Google Sheets
Any JSON APIYour own endpoint

File import

Exports from the tools you already run

Drop in a CSV export, pick the tool it came from, and René pre-maps NPS, CSAT, CES, verbatim, date, stage and channel, and lets you correct the mapping before a single row lands. Re-importing the same file updates rows instead of duplicating them.

CSV export · mapped on upload

Qualtrics
SurveyMonkey
Typeform
Google Forms
Medallia
Delighted
Hotjar Surveys
Zendesk CSAT
Intercom
Freshdesk
Trustpilot
App Store
Google Play
Any other CSV

Conversations

Interview and call transcripts, read as evidence

Paste or upload a transcript from a research interview, a sales or support call, a chat log or usability session. René pulls out the pains, quotes and sentiment, attaches them to the right step, and adds them to the journey's feedback.

Paste or upload · up to 120k characters

Zoom
Microsoft Teams
Google Meet
Gong
Granola
Otter
Fireflies
Any transcriptText, VTT or SRT

Research links

Boards, recordings and docs, on the step they explain

Paste a link and René recognises the tool, embeds it where it can and keeps a link card where it cannot, so the workshop board, the session recording and the research deck sit on the journey instead of in someone's bookmarks.

Paste a link · embedded in the journey

Figma
Miro
Mural
Lucidchart
Whimsical
Loom
YouTube
Vimeo
Dovetail
Maze
UserTesting
Hotjar
Notion
Confluence
Google Docs
Google Slides
Airtable
Canva
Google Drive
SharePoint / OneDrive
Dropbox

VoC programme build

A measurement plan written for your survey platform

René's Voice of Customer plan decides what to measure, where and why. The build guide it produces is written for the platform you run, down to trigger events, question wording and routing, or kept vendor-agnostic for a tender.

Build guide · per platform

Qualtrics XM
Medallia Experience Cloud
QuestionPro CX
SurveyMonkey / Momentive
Forsta
NICE Satmetrix
Genesys Cloud CX
Zendesk Suite
Sprinklr
In-house or vendor-agnostic

Billing

Invoices where your finance team works

Pay by card through Stripe, or on Enterprise receive invoices that sync to your accounting system.

Card or invoice

Stripe
QuickBooksEnterprise
Zoho BooksEnterprise

On the roadmap

Next: push to delivery, read from the warehouse

Interventions sent to the tracker your delivery teams use, and operational metrics read daily from your data warehouse. Not live yet; tell us which one you need first.

Planned

JiraPlanned
Azure DevOpsPlanned
SnowflakePlanned
BigQueryPlanned

What it does

5 capabilities

Live survey syncQualtrics, SurveyMonkey, Typeform, Google Sheets or your own JSON endpoint, pulled hourly, daily or weekly.

Mapped file importPresets for thirteen export formats pre-map scores, verbatims, dates and stages; re-imports update rather than duplicate.

Placed on the journeyEach response is matched to the stage, step or touchpoint it names; anything unmatched stays journey-level with its original label kept.

Conversations as evidenceInterview, call and usability transcripts become quotes, pains and sentiment on the step they describe.

Research linksBoards, recordings and docs embedded on the journey, from Figma and Miro to Loom and Dovetail.

In the product

Every source in one place: Qualtrics, SurveyMonkey, Typeform, a Google Sheet and your own API feeding one journey, each with its response count and sync status. — Integrations in the René customer-journey workspace — Qualtrics, SurveyMonkey, Typeform, a Google Sheet and your own API feeding one journey, each with its response count and sync status.

Pick a connector: Live connectors sync on a schedule; anything else comes in as a file. — Integrations in the René customer-journey workspace — Live connectors sync on a schedule; anything else comes in as a file.

Connected in two steps: Add the credentials, test the connection, then map fields. Tokens are never shown again. — Integrations in the René customer-journey workspace — Add the credentials, test the connection, then map fields. Tokens are never shown again.

Every response on its stage: Each verbatim is scored for sentiment, tagged by theme and filed against the stage it describes, whichever tool it came from. — Integrations in the René customer-journey workspace — Each verbatim is scored for sentiment, tagged by theme and filed against the stage it describes, whichever tool it came from.

Presets for the exports you have: Pick the tool the file came from and its columns are mapped for you. — Integrations in the René customer-journey workspace — Pick the tool the file came from and its columns are mapped for you.

Interviews become evidence: A transcript becomes quotes and friction points pinned to the stages they describe. — Integrations in the René customer-journey workspace — A transcript becomes quotes and friction points pinned to the stages they describe.

Every source, one health index: Responses from every connected tool roll up into NPS, CSAT, effort and sentiment for the journey. — Integrations in the René customer-journey workspace — Responses from every connected tool roll up into NPS, CSAT, effort and sentiment for the journey.

How customers feel, and about what: Every verbatim scored for emotion, effort and churn risk, tracked over time. — Integrations in the René customer-journey workspace — Every verbatim scored for emotion, effort and churn risk, tracked over time.

Against a platform migration

TodayWith René

Move your data inRead from where it lives

Scores with no locationEvery response on its stage

Manual export cyclesScheduled sync

Questions we get asked

Any CSV export works with a manual column mapping, and a JSON endpoint can be synced directly. Most first journeys start from a file.

Keep reading

ProductSecurity & SovereigntyYour data stays yours, in the region you choose.ProductVoice of CustomerEvery signal in one place, tagged with emotion.PricingPricingStart free. Pay when it becomes infrastructure.

Make one journey measurable this week.

Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.

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Or talk to the Renascence team about an enterprise evaluation.