René Studio
Surface · Prove

One index per journey, composed the same way every quarter.

NPS, CSAT, CES, effort and emotion combined into a single score, with movement attributed to the intervention that caused it. The weighting is visible and yours to set.

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Product · Journey Health
Journey Index68+6 ptsAccount opening · Q3 vs Q2
NPS72
CSAT64
Effort (CES)38
Emotion57
Weighting held constant across periods, so the movement is the signal
The problem

Four metrics, four stories, no conclusion.

NPS is up, CSAT is flat, effort got worse and the emotion data sits in a separate deck. Every stakeholder quotes the number that supports their position, and the meeting ends without a decision.

  • Competing metrics with no composition rule
  • Movement never separated from seasonality or market noise
  • No portfolio view across the journeys you own
The answer, on screen

Journey Health as it ships

Journey HealthRené workspace
Screenshot of Journey Health in the René customer-journey workspace
One screen, unretouched. Annotations go in the caption rather than on the image.

Specification

InputsNPS, CSAT, CES, effort, emotion
WeightingPer journey, visible
AttributionPer intervention window
ExportDeck, with calculation

What it does

6 capabilities
01
Composed indexFive inputs, one score, computed identically each period.
02
Visible weightingThe composition rule is shown and editable per journey.
03
Attribution windowsBefore-and-after scoped to the deployment date.
04
Portfolio rankingEvery journey ordered by index, drop-off and cost-to-serve.
05
Input coverageMissing inputs shown rather than silently excluded.
06
Board exportThe live view as a deck, with the calculation attached.

In the product

One index, and what it is made of
One index, and what it is made of: The health index with its NPS, CSAT, effort and sentiment inputs, each with its distribution and trend. — Journey Health in the René customer-journey workspace
The health index with its NPS, CSAT, effort and sentiment inputs, each with its distribution and trend.
How customers feel, and about what
How customers feel, and about what: Every verbatim scored for emotion, effort and churn risk, tracked over time. — Journey Health in the René customer-journey workspace
Every verbatim scored for emotion, effort and churn risk, tracked over time.
Health across the journey
Health across the journey: NPS, CSAT, effort and sentiment, compared stage by stage. — Journey Health in the René customer-journey workspace
NPS, CSAT, effort and sentiment, compared stage by stage.
The journey in numbers
The journey in numbers: Every stage, step, pain and highlight totalled. — Journey Health in the René customer-journey workspace
Every stage, step, pain and highlight totalled.

Against a metrics dashboard

TodayWith René
Four metrics, four storiesOne index, one composition rule
Movement unexplainedMovement attributed
Per-journey dashboardsPortfolio ranking

Questions we get asked

Yes, per journey. Once set it stays constant so periods remain comparable, and changes are versioned.

Keep reading
By use caseProve CX ROITurn experience work into a defensible number.ProductGap AnalysisWhere you stand, against a real reference point.By roleHead of CXWalk into the board meeting with a number.

Make one journey measurable this week.

Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.

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Or talk to the Renascence team about an enterprise evaluation.