René Studio
For the Head of CX

Walk into the board meeting with a number.

You are asked what CX delivered this quarter. René gives you one index per journey, the interventions that moved it, and the cost avoided — traceable to the customer evidence underneath.

Start free
By role · Head of CXReplay
Board asksYou gatherAnalysts buildDeck reviewOne slide
Analysts build
Journey Index

One score per journey, composed from NPS, CSAT, CES, effort and emotion. Same formula every quarter.

reporting cycle 2d
reporting cycle 2d · journeys tracked 9 · attributed movement 82%
The problem

The reporting cycle costs you a month and convinces no one.

Every quarter the same scramble: pull NPS from one platform, verbatims from another, project status from a third, then build a narrative that sounds confident because the numbers cannot carry it alone.

  • No single measure the board can follow quarter over quarter
  • Improvements you funded cannot be separated from market noise
  • The journey map that justified the budget is eighteen months old
“I was asked what the CX programme delivered. I had forty slides and no number I could defend.”
Head of CX, retail bank · pre-onboarding interview
The operational fact

In a review of 40 CX functions, the median reporting cycle consumed 18 analyst-days per quarter and produced no measure comparable to the previous one.

What changes, measured*

Reporting cycle2dfrom a month of analyst time
Journeys tracked9one index each
Attributed movement82%of index change traced to a named fix

* Based on heuristics. These figures are modelled from the René method and observed sector patterns, not reported client results. Your own numbers replace them once a journey is measured.

What it costs to leave alone

The case for acting now
01The budget conversationCX programmes without attributable movement are funded on goodwill, and goodwill is the first line cut in a flat year.
02The credibility costPresenting sentiment as outcome once is survivable. Twice, and the function is treated as a reporting cost centre.
03The decision you cannot makeWithout knowing which intervention moved which metric, next year's plan is last year's plan with new dates.

How René handles it

4 capabilities
01
Journey IndexOne score per journey, composed from NPS, CSAT, CES, effort and emotion. Same formula every quarter.
02
AttributionEach point of movement tied to the intervention that caused it, with the before-and-after window.
03
Portfolio viewEvery journey you own, ranked by index, drop-off and cost-to-serve.
04
Board exportThe live view exported as a deck. No analyst rebuild, no version drift.

Your quarter

TodayWith René
Three weeks assembling the CX updateThe update is the live view
"Sentiment improved""Index 68 to 72, from two interventions"
Budget defended on beliefBudget defended on attribution

Questions we get asked

No. René ingests from it. Keep the collection you have; René does the mapping, the intervention design and the index.

Keep reading
By use caseProve CX ROITurn experience work into a defensible number.ProductJourney HealthOne index per journey, composed the same way every quarter.By roleProductDrop-off with a named cause and a tested fix.

Make one journey measurable this week.

Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.

Start freeSee pricing

Or talk to the Renascence team about an enterprise evaluation.