What good looks like, by sector and by stage.
Benchmarks drawn from journeys mapped across the Experience Engine — aggregated, non-identifying, and refreshed continuously rather than commissioned once a year.
A journey index of 68 is not information until you know what comparable organisations achieve at the same stage. These benchmarks exist so the question can be answered without commissioning a study, and so the answer is current.
- 01
How they are built
From journey structure and outcome patterns across organisations using René, aggregated so that no customer content and no named organisation is ever exposed. Contribution is configurable and never includes customer records.
- 02
What they cover
Completion and abandonment per stage, effort and emotion scores, contact rate per journey, resolution time and the composed journey index — by sector, and where the sample supports it, by market.
- 03
How to read them
Sample size is shown with every benchmark. A thin sample is labelled as thin rather than presented with false confidence, because a misleading reference point is worse than none.
- 04
What they are not
Not a target. Sector median is a reference point, and for several journeys the right ambition is well above it. The benchmark tells you where you stand, not what to aim for.
Published benchmarks
- Sectors published
- 7
- Journey types
- 34
- Markets
- 7
- Refresh
- Continuous
Published figures are aggregated across journeys mapped in René. Sample size is shown for every row, and thin samples are labelled rather than presented with false confidence.
Rows marked thin have a sample too small to read as representative. Figures are based on heuristics — modelled from the René method and observed sector patterns, not reported client results.
Sample size is always visible.
Aggregated and non-identifying, without exception.
Continuous, not annual.
A reference point, not a target.
Questions we get asked
Banking, government, real estate, healthcare, telecom, retail and aviation have the deepest samples today. Others are available with sample size shown.
Make one journey measurable this week.
Start with the journey that costs you the most. Free plan, one journey, all four views — no card, no call.
Or talk to the Renascence team about an enterprise evaluation.